Terms of sale

These general terms of sale (hereafter "General Terms") apply to all sales of products (hereafter, "Products" or "Product") purchased on the internet website www.kmk-refinish.com (hereafter, "Website").

The remote sales service, described in these General Terms, may only be used by consumers (hereafter, "Customers" or the "Customer"), meaning adult individuals or companies.

The language in which the contract will be concluded is English

Table of Contents

  1. Seller identification
  2. Product information
  3. Price
  4. Product order
  5. Payment method
  6. Order receipt confirmation
  7. Transportation and delivery
  8. Errors
  9. Applicable law and court with jurisdiction
  10. Contacts

1.  Seller identification

The seller is KIMAKEM srl, Registered Office: Via don Girolamo Fortuna 82 - 36050 Monteviale (ITALY), Tax Code and VAT Number: 03915540423.


2.  Product information

Information on the Products owned by KIMAKEM srl placed on remote sale via the Website is provided, along with the respective product codes, on the Website.


3.  Price

The prices of the products do not include all taxes and rates. All prices are shown in Euros.


4.  Product order

The essential characteristics and prices of the Products are indicated in the offer relating to each Product.

To purchase the Products, you must complete and send the order form to KIMAKEM srl in electronic format, following the instructions shown on the Website. You must place the Product in the "basket" and, after having read the General Terms, with particular reference to the delivery cost contribution and the methods of exercising the right of withdrawal and the Privacy Policy, you must select the payment method (PayPal & Credit Card) and choose the "order confirmation" option.

Before sending the purchase order, you may correct any data entry errors by following the specific amendment process shown on the Website. In particular, you may alter the quantity of Products to be purchased, by adding or removing one or more Products from the "basket".

When sending the order, you recognise and declare to have read all instructions provided during the purchase process and to accept the General Terms in full.

You can see and follow the status of your order via the "My Account" area, accessible via the "Login"..

KIMAKEM srl reserves the right to decide whether or not to accept any orders it receives. KIMAKEM srl will communicate to you any decision not to accept your order within 48 hours from the working day after that on which you sent the order to KIMAKEM srl and will refund any sums already paid by you in payment for the supply.


5.  Payment method

KIMAKEM srl accepts payments made by the following methods::

- Immediate payment by PayPal account with no additional charges

- Immediate payment by Credit Card with no additional charges

- Bank transfer in advance


6.  Order receipt confirmation

You will receive, when the contract is executed, by e-mail, confirmation of receipt of the purchase order


7.  Transportation and delivery

Products purchased on the Website will be delivered to the address indicated by you by courier (further information on Shipping Terms). You may ask for the Products to be delivered to an individual of your choice, whose residence or domicile is located within the authorised nations. The signature of an adult aged over 18 will be required for the delivery. No deliveries will be made to post office boxes.

For each order made on the website, KIMAKEM srl will issue a tax receipt/invoice for the shipped goods. The information provided by you when making the order will be used for the issuance of the invoice. No alteration will be made to the invoice after the same has been issued.

The delivery costs are borne by you and are shown separately on the Website and on the order form.

The shipping costs vary based upon the delivery location.

All purchases will be delivered by way of courier, by standard service and without notice of delivery, from Monday to Friday, excluding feast days and public holidays. KIMAKEM srl is not liable for any unforeseeable delays.

KIMAKEM srl will update the order status on its website, including the delivery status.

Shipments will be made within the space of 2 working days and will be delivered by the deadlines established by the destination location and by the courier.

The goods will only be delivered at the address of the recipient indicated in the order in the presence of you or one of your representatives. Upon delivery of the goods by the Courier, you must check that the number of delivered packages corresponds to what is indicated in the transportation document and that the parcel is intact and unaltered. Any damages to the parcel and/or to the Products or the lack of correspondence of the number of packages must be disputed immediately by way of written reserve on the Courier's proof of delivery. Once the Courier's document has been signed, you may no longer raise any dispute in relation to the external characteristics of the delivered parcel.


If the parcel is returned to our headquarters or stored at the courier, you will be charged costs of return and storage of the same, applied to us by the courier.

If, for reasons not attributable to us, you cannot be contacted at the time of delivery, you may contact the courier's office and agree upon a later delivery or a collection from the courier's office.

KIMAKEM srl is not economically liable for packages left in storage at the Courier. If you have been unable to agree with the office in your city a second delivery, or a collection from the Courier's office, you accept the burden of successfully completing that shipment. If the Courier returns the package to us due to non-collection by you, KIMAKEM srl will contact you for redelivery and request the reimbursement of any storage costs as well as shipping costs incurred (return to KIMAKEM srl) and those to be incurred (redelivery to you). If you do not intend to fulfil the payment of costs covered by KIMAKEM srl or, following our e-mail with the request for reimbursement for costs incurred, you do not respond within a reasonable period of time of 7 (seven) days, KIMAKEM srl will retain the uncollected goods due to your breach.


8.  Errors

The information relating to the Products supplied on the Website is constantly updated.

However, the complete absence of errors cannot be guaranteed.

KIMAKEM srl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update the information at any time without prior communication.


9.  Applicable law and court with jurisdiction

These General Terms are regulated by Italian law in force at the time of the contract.
For disputes relating to the interpretation, validity and/or implementation of these General Terms, the mandatory territorial jurisdiction will be that of the court of Vicenza (Italy).
The language used for arbitration will be Italian.


10.  Contacts

For further information, please write to the following e-mail address: info@kimakem.com


Via don Girolamo Fortuna 82
36050 Monteviale (Vicenza)– ITALY